Privacy Policy

1. Who We Are

PrinterFix Pro ("we," "us," or "our") is an independent third-party technical service provider offering printer setup, installation, and troubleshooting services across the United States. We operate independently and are not affiliated with any printer brand or manufacturer. Our website and services are provided for informational and service purposes only.

For any questions about this policy, contact us at: 888-490-4068.

2. Information We Collect

a) Information You Provide

• Name, phone number, and email address when you contact us or request service
• Billing and payment information for processing service fees
• Technical details about your printer model, operating system, and issue description
• Any information shared during a remote or on-site service session

b) Information Collected Automatically

• IP address and approximate geographic location (city/state level)
• Browser type, device type, and operating system
• Pages visited, time spent on site, and referring URL
• Cookies and similar tracking technologies (see Section 6)

c) Information from Third Parties

• Analytics data from Google Analytics
• Advertising data from Google Ads (for campaign performance only)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our printer services
• Process payments and send service confirmations
• Respond to your inquiries and provide customer assistance
• Send service-related communications (not marketing, unless you opt in)
• Comply with legal obligations and prevent fraud
• Improve our website experience and advertising effectiveness

We do not sell your personal information to third parties. We do not share your data with any printer manufacturers or third-party companies for marketing purposes without your explicit consent.

4. Call Recording

Phone calls to our service line (888-490-4068) may be recorded for quality assurance and training purposes. By calling us, you consent to call recording. If you do not wish to be recorded, please inform our technician at the start of the call.

5. Remote Access Sessions

For remote service sessions, we may request temporary access to your computer to diagnose and resolve printer issues. This access is:

• Session-based only — access is terminated when the session ends
• Conducted with your explicit consent and real-time visibility
• Limited strictly to printer-related troubleshooting

We do not access, copy, or store your personal files during remote sessions.

6. Cookies & Tracking

We use cookies to enhance your browsing experience and to support our Google Ads campaigns. Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Google Analytics to understand how visitors use our site
• Advertising cookies: Google Ads conversion tracking to measure ad effectiveness

You can control cookies through your browser settings. Disabling cookies may limit some site functionality.

7. Data Sharing

We may share your information only in the following limited circumstances:

• Service providers: Payment processors and IT infrastructure providers who assist our operations under confidentiality agreements
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, with appropriate notice to you

8. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• California residents have additional rights under CCPA

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by contacting you directly. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests:

• Phone: 888-490-4068 (Mon–Sat, 8 AM–8 PM EST)
• Website: printerfixpro.com